━ Lasertec Laser Cleaning
Privacy policy
This Privacy Policy explains how Lasertec Laser Cleaning (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit our website, contact us, or receive services from us. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website and/or submitting an enquiry to us, you acknowledge that you have read and understood this Privacy Policy.
1. who we are
Lasertec Laser Cleaning is the data controller responsible for your personal data referred to in this policy.
Trading name
Lasertec Laser Cleaning
Registered company name
Trident Power Cleaning Ltd
Company registration number
13301302
Registered address
Unit 47 Space Business Centre, Molly Millars Lane, Wokingham, Berkshire, RG41 2PQ
ICO registration number
ZB508827
Contact email
info@lasercleaning.co.uk
Contact phone
0118 227 3970
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity and contact data: name, email address, telephone number, company name and job title
- Enquiry data: site or project address, description of works requested, photographs or documents you send us
- Communications data: records of emails, enquiry form submissions, and telephone call recordings
- Technical data: IP address, browser type and version, device information, and pages visited, collected automatically when you use our website
- Usage data: information about how you interact with our website (via cookies and similar technologies, see Section 8)
We do not knowingly collect special category data (such as health or biometric data) through this website. Our website and services are intended for business and professional use and are not directed at children. We do not knowingly collect personal data from anyone under the age of 18, and if we become aware that we have inadvertently done so, we will delete it as soon as reasonably possible.
3. How We Collect Your Data
- Directly from you, when you submit an enquiry form, email us, or call us
- Automatically, through cookies and analytics tools when you browse our website
- From third parties, such as a main contractor or client who refers your project to us
4. How and Why We Use Your Data
We use your personal data only where we have a valid lawful basis to do so under UK GDPR. The table below sets out our purposes and corresponding lawful basis.
Purpose | Lawful Basis | Data Used |
|---|---|---|
Responding to enquiries and providing quotes | Legitimate interests / steps prior to a contract | Contact data, enquiry data |
Delivering and managing contracted work | Performance of a contract | Contact data, enquiry data, communications |
Maintaining business and compliance records | Legal obligation / legitimate interests | Contact data, communications data |
Recording and reviewing telephone calls for quality, training, and dispute resolution | Legitimate interests | Communications data |
Improving our website and services | Legitimate interests | Technical data, usage data |
Sending marketing communications | Consent (where opted in) | Contact data |
Complying with legal and regulatory obligations | Legal obligation | As relevant to the request |
We never use your data for automated decision-making or profiling that produces legal or similarly significant effects, and we do not sell your personal data to third parties.
5. Telephone Calls
Calls to and from Lasertec Laser Cleaning may be recorded for quality assurance, staff training, and record-keeping purposes. Callers are notified of this at the start of the call. Recordings are stored securely and retained in accordance with the retention periods set out in Section 6, after which they are permanently deleted.
6. Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Type of data | Retention period |
|---|---|
Enquiry / CRM records (no contract proceeds) | 6 years from last contact |
Contract and project records | 6 years from completion (Limitation Act 1980) |
Telephone call recordings | 6 years from the date of the call |
Marketing consent records | Marketing consent records |
7. Sharing Your Data
We do not sell your personal data. We may share your data with the following categories of recipient, only where necessary:
- Subcontractors and partners directly involved in delivering your project
- IT, CRM, and telephony service providers, under appropriate data processing agreements
- Professional advisers, such as accountants or auditors, where relevant
- Regulatory bodies, law enforcement, or courts, where required by law
Where any data processor is based outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.
8. Cookies & Similar Technologies
Our website may use cookies and similar tracking technologies to operate correctly and to understand how visitors use our site.
Cookie type | Purpose | Examples | Duration |
|---|---|---|---|
Strictly necessary | Required for the site to function | To be confirmed | Session |
Analytics | Understand site usage and improve performance | [e.g. Google Analytics, if used] | To be confirmed |
Functional | Remember preferences | To be confirmed | To be confirmed |
You can control or delete cookies through your browser settings at any time. Blocking some cookies may affect how the website functions.
9. Data Security
We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure CRM storage, restricted staff access on a need-to-know basis, and secure disposal of records at the end of their retention period.
10. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data (“right to be forgotten”), where applicable
- Object to or request restriction of certain processing
- Request a copy of your data in a portable format, where applicable
- Withdraw consent at any time, where consent is our lawful basis for processing
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113
To exercise any of these rights, please contact us at info@lasercleaning.co.uk or 0118 227 3970. We will respond within one month, as required by law.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Lasertec Laser Cleaning, Unit 47 Space Business Centre, Molly Millars Lane, Wokingham, Berkshire, RG41 2PQ
Email: info@lasercleaning.co.uk
Phone: 0118 227 3970
